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Metro, mid-level generalist CSM role with broad requirements at a well-known SaaS firm increases applicant competition.
Requires social media and SaaS customer-facing experience so backgrounds are moderately transferable across agencies and brands.
Mandatory 4+ years, domain experience and SaaS/product familiarity tighten filters but no certifications required.
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Drive product retention, consumption, adoption, and growth for a global portfolio of customers in the Managed Services Team.
Act as the primary contact for brand and agency stakeholders, delivering end-to-end solutions by aligning customer needs with Sprinklr's product features and use cases.
Identify platform gaps and optimization opportunities, provide training and support, and collaborate with product teams for enhancements to meet client requirements.
4+ years of experience in account management at a brand, agency or tech company.
Experience with web technologies, CRM or SaaS platforms, and digital marketing across social platforms.
Strong product knowledge and experience with social media technologies such as Facebook, Instagram, Twitter, LinkedIn, TikTok; direct experience with Sprinklr, Hootsuite or Sprout Social preferred.
Work Experience Required: 4+ years in relevant account management and digital marketing domains.
Strategic operator who can independently engage with multiple stakeholders globally and lead customers through change management.
Analytical with strong competency in data tools and methodologies to present business cases and improve customer ROI.
Experienced in social technology ecosystems and skilled at customizing SaaS solutions to business challenges in enterprise environments.