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Tier-1 brand, mid-level SaaS architect role in Bangalore with broad skills expectations drives high competition.
Requires SaaS integration, identity, and Slack-specific architecture expertise, limiting cross-industry transferability.
Mandatory 5+ years and technical integration/programming skills create moderate shortlisting strictness.
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Serve as a trusted technical advisor to Slack’s largest enterprise customers, focusing on technical design, integration, and governance for Slack as mission-critical infrastructure.
Lead customer-facing technical workshops, discovery sessions, and assessments to guide integration, APIs, AI applications, and architecture changes that accelerate Slack adoption.
Collaborate with product and support teams to resolve technical challenges, advocate for customers, and achieve business outcomes through Slack platform optimizations.
5+ years of experience in solutions engineering, technical consulting, customer success, or professional services, preferably in SaaS or PaaS.
Proficiency in at least one object-oriented programming language such as Java, Javascript, Node.js, SQL, or Python.
Hands-on experience with APIs and data exchanges; experience developing Slack applications is a plus.
Bachelor’s degree in a technical discipline or equivalent experience; interest or educational background in Generative AI technologies.
Technically strong individual capable of bridging deep product knowledge with customer engagement to deliver practical AI and integration solutions in complex enterprise environments.
Experienced in translating complex technical issues into scalable, business-driven customer solutions and workflows.
Comfortable managing high-severity cases and proactive collaboration with internal product/support teams to drive customer satisfaction.