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Common HR manager title, metro Pune location, and multinational employer create moderate applicant competition.
US-specific benefits, payroll and compliance requirements increase domain specificity and reduce cross-industry transferability.
No explicit years but managerial HR operations and US benefits/compliance imply moderate filtering on domain experience.
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Manage daily US HR service delivery operations including employee queries, onboarding, offboarding, benefits, compliance, and lifecycle transactions.
Lead and supervise a team of entry to mid-level HR professionals ensuring service standards, operational issue resolution, and team development.
Drive process improvements, oversee workload and resource management, ensure governance and compliance, and monitor service delivery metrics to meet SLAs.
Experience in HR operations and service delivery management: Not explicitly mentioned in the JD (implied managerial experience).
Mandatory skills include process improvement, HR systems and data analytics, governance and compliance, and team leadership.
Location Requirement: Candidates may be required to appear onsite at a Wolters Kluwer office during recruitment.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing end-to-end HR service delivery functions with strong operational leadership ability in US HR context.
Skilled in driving continuous process improvements and automation within HR service delivery environments.
Capable of balancing compliance governance with team capacity planning to ensure high quality, timely HR transactions and query resolution.