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Mid-level AI role in a metro with broad requirements and generalist skills attracts strong candidate competition.
Requires both AI platform and service-management expertise; transferable AI skills help but domain knowledge matters.
Explicit 5+ years plus mandatory AI copilot, ITSM, and integration experience makes filters strict.
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Lead design and implementation of AI-driven automation in service management, focusing on partner onboarding, incident triage, troubleshooting, and knowledge management.
Develop and optimize AI-powered workflows, copilots, and intelligent knowledge systems to reduce manual effort and improve operational efficiency.
Collaborate with cross-functional teams to drive AI adoption that enhances service operations and accelerates issue resolution.
Minimum 5 years experience in Service Management, Technical Support, Integration, or Operations.
Hands-on experience with AI copilots, prompt workflows, AI agents, and automation technologies.
Familiarity with APIs, integrations (XML, JSON), service management tools (Jira, Zendesk, ServiceNow).
Work Experience Required: 5+ years relevant experience.
Experienced in incident management, ticket triage, and operational support with ability to design scalable AI solutions.
Strong analytical skills with focus on applying AI to real-world service management and operational challenges.
Experience collaborating across product, engineering, and customer success teams in technology-driven environments.