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Known brand, metro location, mid-level generalist role increases candidate competition.
Role requires domain-specific networking and cloud security expertise, limiting cross-industry transferability.
Explicit 5+ years plus mandatory networking and Linux troubleshooting skills raise filter strictness.
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Serve as a strategic technical advisor to deeply understand customer goals and align Zscaler solutions to drive long-term customer satisfaction.
Build and maintain relationships with key stakeholders, conduct periodic reviews, and identify strategic growth opportunities.
Anticipate technical challenges, provide proactive recommendations, and implement risk mitigation strategies ensuring customers realize full value from Zscaler products.
5+ years of experience in customer-facing roles with technical expertise and account management.
Proficiency with Linux, Unix, and Free BSD operating systems.
Hands-on experience troubleshooting network issues using tools like Ping, Traceroute, and MTR.
Solid understanding of core networking protocols: HTTP, SMTP, FTP, and DNS.
Experienced in leading product feature implementations and driving best-practice adoption from a technical and customer success perspective.
Comfortable with ambiguity and able to navigate between high-level strategy and hands-on execution acting with ownership and integrity.
Familiarity with enterprise infrastructure and cloud security technologies such as SASE, SSE, and ZTNA, and experience with system administration and authentication protocols (e.g., SAML, LDAP, OAuth) is advantageous.