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Tier-1 fintech, metro role, popular account-management title and mid-level profile increase applicant competition.
Account management skills transfer across industries, though fintech product and payments knowledge is moderately preferred.
Mandatory B2B key account/sales experience and quota ownership raise screening rigor despite no explicit years requirement.
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Manage and nurture relationships with key startup clients generating significant revenue for Razorpay.
Drive account growth through cross-selling and up-selling to achieve portfolio quotas.
Conduct business reviews and collaborate internally to ensure client satisfaction and resolve issues promptly.
Experience in Key Account Management or Sales within the B2B space.
Strong interpersonal skills with ability to build rapport with clients.
Knowledge of best customer service practices.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling startup or similar B2B client accounts with a focus on revenue growth.
Comfortable engaging with clients both remotely and onsite to cultivate strong business relationships.
Proactive in identifying client needs and coordinating with internal teams to fulfill them effectively.