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Tier-1 brand, mid-level generalist support role, metro location, and 3–5 year range increase competition.
Core support, SQL, Unix, and release skills transfer across industries, though banking experience is preferred.
Explicit 3–5 years plus mandatory production support, SQL, Unix, and release skills make shortlisting stringent.
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Provide L2/L3 production support and incident management for the Citi Funds Transfer Pricing (CitiFTP) platform, ensuring application stability and SLA adherence.
Lead rollout and implementation activities for new countries, businesses, and features, coordinating across Development, Infrastructure, Operations, and Business teams.
Support release and change management processes including deployment execution, validation, documentation, and operational monitoring with focus on automation and operational excellence.
Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
3-5 years of experience in application support, production support, implementation, or technology operations for enterprise applications.
Proficiency in SQL and data analysis; understanding of SDLC, release management, and change management processes.
Strong troubleshooting, problem-solving, and communication skills.
Experienced in supporting distributed and batch processing enterprise applications, preferably in financial services or banking domain.
Comfortable operating within complex multi-team, multi-geography environments involving cross-functional coordination and multi-region rollouts.
Familiarity with Unix/Linux environments, application monitoring tools, and exposure to automation, cloud technologies, DevOps or CI/CD practices.