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Metro HR generalist role with broad requirements and unspecified years yields moderate applicant competition.
HR operations and Workday skills are broadly transferable across industries.
Needs HR operations experience and Workday familiarity but no explicit years or certifications.
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Respond to employee and manager HR inquiries via multiple communication channels, ensuring accuracy and adherence to service level agreements.
Process People and Culture transactions by collecting necessary information and using case management tools to track and communicate resolutions.
Communicate P&C policies effectively, maintain confidentiality of sensitive data, and support employee experience through active listening and customer service orientation.
Bachelor's Degree in HR or equivalent experience.
Prior experience managing high-volume customer inquiries in a corporate environment.
Must be authorized to work full-time at the job location without need for visa sponsorship.
Work Experience Required: Prior relevant experience fielding HR-related customer inquiries; specific duration not explicitly mentioned in the JD.
Skilled at handling multiple HR-related inquiries efficiently while maintaining accuracy and confidentiality.
Experienced in using HR systems like Workday and case management tools to manage service requests and data reporting.
Able to work independently under general direction in a fast-paced, changing environment focusing on service delivery and employee support.