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Remote mid-level role with ServiceNow specialization reduces pool, yielding medium competition.
ServiceNow platform skills transfer across industries but require ITSM domain knowledge, so sensitivity is medium.
Explicit 5–7 years and mandatory ServiceNow/ITIL expertise make shortlisting highly strict.
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Own and evolve the ServiceNow platform including administration, configuration, application development, automation, and technical solution delivery.
Partner with cross-functional stakeholders (IT, Security, Facilities) to understand requirements and deliver scalable ServiceNow solutions improving service management processes and operational efficiency.
Drive platform governance, roadmap development, stakeholder engagement, and continuous improvement initiatives to enhance platform maturity and user experience.
Bachelor's degree in Computer Science, Engineering, or equivalent experience.
5-7 years combined experience in IT Operations and Application Development; minimum 1 year with program or project management.
Strong experience or understanding of ITIL V3 service management disciplines relevant to service development and operations.
Proven technology experience administering and using ServiceNow platform.
Experienced in leading moderately complex platform projects balancing business needs and technical considerations within ServiceNow.
Skilled at driving process improvements and automation in IT Service Management workflows through ServiceNow.
Comfortable working independently as a lead individual contributor partnering across business functions for platform strategy and execution.