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Strong brand, mid-level generalist role, and metro/enterprise context create high applicant competition.
Requires ITSM and enterprise transition experience, moderately transferable but needs domain-specific credentials.
Explicit 5+ years, ITIL/service-transition mandates, and enterprise governance experience make filtering stringent.
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Own and govern the service transition framework, ensuring new or changed IT services meet operational readiness criteria before production deployment.
Coordinate cross-functional transition planning, lead readiness reviews, and manage transition risks and early-life support for stable post-deployment operations.
Drive continual improvement of service transition processes, standards, and governance with clear reporting to senior IT leadership.
Minimum 5+ years global experience leading IT service transition, operational readiness, or production acceptance in large or complex organizations.
Strong knowledge of IT service management, ITIL framework, and operational governance principles.
Experience in coordinating multi-stakeholder environments including project teams, suppliers, engineering, and support groups.
Work Experience Required: 5+ years global experience explicitly stated.
Experienced in managing service transitions within global enterprise environments involving technology transformations and supplier transitions.
Skilled at risk management and escalation, with the ability to influence senior stakeholders and delivery teams based on operational readiness evidence.
Proven ability to operate across strategic and operational levels, translating technical details into clear executive insights and driving continual improvements in service stability and supportability.