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Strong employer brand and mid-level role increase competition, while niche service-transition expertise limits applicant pool.
Requires specific IT service-management and transition experience, limiting transferability across unrelated industries.
Mandatory 5+ years transition experience plus ITSM/ITIL and governance expectations create strict shortlisting filters.
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Own and govern the IT service transition framework ensuring new or changed services meet operational readiness and acceptance criteria prior to production deployment.
Coordinate and lead cross-functional transition activities, including planning, risk management, knowledge transfer, and post go-live support to ensure service stability and supportability.
Provide senior oversight and executive reporting on transition status, risks, decisions, and continual improvement of transition processes and governance.
At least 5 years of global experience in service transition, operational readiness, or production acceptance in large or complex organizations.
Strong knowledge of IT service management frameworks, particularly ITIL-based environments (ITIL Foundation certification preferred).
Experience managing operational risks, readiness gaps, and coordinating multiple stakeholders including delivery teams, suppliers, and business units.
Work Experience Required: Minimum 5+ years in relevant service transition and operational readiness roles.
Experienced in owning and improving service transition frameworks within global organizations supporting complex technology environments and multiple stakeholder groups.
Skilled in risk management, operational governance, and capable of influencing senior stakeholders and delivery teams to enforce readiness and acceptance standards.
Able to translate complex technical and operational details into clear executive insights, drive process maturity, and ensure stable and supportable live IT service operations.