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Strong Shell brand, metro Bangalore location, and mid-level 2–5 years generalist support role increase competition.
Anaplan-specific platform, planning and model-building skills moderately limit transferability across industries.
Explicit 2–5 years requirement plus Anaplan knowledge, ServiceNow, ITIL and compliance requirements drive high strictness.
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Provide end-to-end L1/L2 support for Anaplan application including incident management, issue resolution, and SLA adherence in an 18x5 support environment.
Manage technical delivery activities such as data loading, integration, reporting, and user access provisioning for Anaplan application.
Create and maintain knowledge base content and participate in continuous improvement initiatives to enhance support processes and user experience.
2 to 5 years of experience in application or production support.
Knowledge of Anaplan platform and data modeling; Anaplan Level 3 Certified Model Builder preferred.
Experience with ServiceNow or similar IT service management tools and familiarity with ITIL incident management processes.
Work Experience Required: 2 to 5 years in relevant application support roles.
Experienced in technical support of cloud-based SaaS planning platforms with hands-on expertise in Anaplan data models and integrations.
Comfortable working in an ITIL and Agile environment supporting global stakeholders across multiple time zones in a rotational shift model.
Capable of handling end-to-end incident lifecycle ownership and driving process improvements while mentoring junior team members.