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Niche Symphony GOLD managed-services expertise, US-based requirement, and multi-account experience limit qualified applicant density.
Strong Symphony GOLD platform and North American grocery requirements indicate high domain specificity and low transferability.
Mandatory 5+ years on Symphony GOLD-equivalent, US-based availability, multi-account coverage and technical SQL/Linux skills.
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Provide SaaS managed services for 8–9 concurrent North American grocery accounts using Symphony GOLD, acting as the first line of technical expertise during US business hours.
Serve as the primary US-based technical interface between customers and the global managed-services organization, including local on-site support for critical escalations.
Lead technical delivery activities such as customer upgrades, deployments, production investigations, and root cause analysis using Oracle SQL/PL-SQL and Linux/shell scripting.
5+ years of SaaS managed-services experience on Symphony GOLD or an equivalent SCM solution supporting North American retail accounts.
Permanent US residency with availability during US business hours and readiness for on-site customer visits.
Strong skills in Oracle SQL, PL/SQL, Linux, and shell scripting for production investigations.
Experience managing 8+ concurrent accounts with distinct configurations and coordinating across time zones with global teams.
Experienced in managing SaaS operations and support for complex grocery retail supply chain platforms with concurrent multi-account responsibility.
Capable of cross-region coordination between US customers and global delivery teams, demonstrating strong technical communication and incident management.
Familiarity with US grocery wholesale/distribution domain and experience supporting North American grocery retailers, including multicultural Canadian formats and applicable time zones.