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Strong employer brand, mid-level metro role with broad UC/AV skillset increases candidate density.
UC and AV technical skills transfer across industries, but financial-services experience raises specificity.
Multiple platform-specific requirements and regulated-finance experience create strict screening filters.
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Manage and maintain Microsoft Teams, voice infrastructure (Operator connect, Direct routing), Zoom platforms, and audio/visual equipment focusing on unified communications operations.
Provide technical support including troubleshooting, incident management, on-call support, and coordinate vendor relations to ensure service restoration and continuous operation.
Drive process improvements, participate in change management, support production projects including conference room system installations, and oversee budget and vendor services related to telephony and AV infrastructure.
Bachelor’s degree in computer science, IT, Unified Communications, MIS, or related field (or equivalent experience).
2-5 years of relevant experience with unified communications and telephony platforms including Microsoft Teams, Zoom, SBCs/Operator connect, and audio/visual conferencing equipment.
Ability to provide after-hours/on-call support for incident resolution.
Work Experience Required: 2-5 years in unified communications and telephony operations; additional experience working with non-technical end users and process improvements.
Experienced engineer accountable for end-to-end MS Teams and telephony platform operations with ability to manage incidents and vendor partnerships in a regulated financial services environment.
Comfortable working across technical and non-technical stakeholders, leading change management, and driving improvements for platform availability and user experience.
Demonstrated capability coordinating multi-team efforts in support, production, and AV integration projects with a focus on delivering stable and efficient unified communication services.