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Tier-1 brand, metro location, mid-level generalist DevOps role, and broad skillset amplify competition.
Core DevOps skills are transferable across industries, though financial domain familiarity moderately preferred.
Explicit 3-year L3 requirement plus mandatory scripting, Ansible, and ITIL increase filtering.
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Manage onboarding of applications to production with high standards and handle priority incident troubleshooting ensuring permanent resolution.
Analyze past incidents and usage to predict and proactively prevent issues, and promote adoption of self-healing and resiliency solutions.
Collaborate with development teams to optimize software reliability and scalability, design automated change and release management processes, and participate in 24x7 support coverage as required.
Bachelor's or Master's degree (B.S/M.S).
Minimum 3 years experience as L3 Production Support Analyst.
Proficiency in SQL, Shell scripting, Python, and Ansible.
Knowledge of ITIL framework.
Experience working in production support environments focusing on reliability and scalability of applications.
Ability to work closely with development teams throughout software lifecycle to implement reliable and scalable solutions with minimal rework.
Comfortable participating in 24x7 support rotations and driving automation for operational efficiency.