Back
Brand plus common, early-career service desk role increases applicant competition.
Service desk and IT operations skills transfer broadly across industries.
Explicit 0-3 year requirement and specific tooling (Power BI, SQL) cause moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own voice support operations within the enterprise-wide IS services, ensuring effective incident management and first contact resolution.
Drive operational excellence by tracking metrics/KPIs, performing incident pattern analysis, and identifying process improvements to reduce ticket volume and manual toil.
Collaborate globally to provide customer service, troubleshoot technical environments (Citrix, Active Directory, SSO, EHR), and implement automation to improve service desk efficiency.
0-3 years of industry experience in Service Management, Service Operations, or Call Center Operations.
Proficient with MS Outlook, Word, Excel, Internet, Power BI, and SQL.
Educational requirement: BS or MS in Computer Science or equivalent.
Preferred skills include experience with ServiceNow, Citrix, and Aternity.
Experienced in global operating setups with ability to handle shifting priorities and fast-paced environments.
Strong problem-solving skills with attention to detail and ability to perform data-driven analysis for incident trends and service improvements.
Capable of operating independently in voice support roles representing IT in sensitive situations, driving continuous service quality improvements.