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Common mid-level branch operations role with broad skills in a non-metro market, moderate competition.
Bank branch operations require sector-specific KYC, AML, and branch processes, limiting transferability.
Explicit 3–9 years branch-ops experience and regulatory KYC/AML compliance increase filter rigidity.
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Manage daily branch operations including cash handling, clearing, account opening, and service requests ensuring operational controls for cash, vault, ATM, locker, EOD, and reconciliations are executed consistently.
Ensure compliance with KYC/AML, RBI, and audit norms including preparation for audits, record maintenance, and timely resolution of audit observations.
Collaborate with sales and service teams to improve customer experience by tracking service metrics and implementing root-cause fixes; also responsible for cross-selling insurance/investments and promoting digital banking.
Train frontline staff on updated processes and compliance, and oversee inventory management of customer deliverables and gold loan packets.
3 to 9 years of branch operations experience in banking.
Graduate degree required; Banking certifications preferred (JAIIB/CAIIB preferred).
Mandatory knowledge and application of KYC/AML, RBI, and audit compliance standards.
Work Experience Required: 3 to 9 years in branch operations.
Experience operating in a regulated banking environment with strong focus on compliance and audit readiness.
Detail-oriented and process-driven with accountability for branch operational controls and service quality metrics.
Comfortable in a role involving cross-functional coordination with sales, service, and audit teams to optimize branch performance.