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Strong employer brand and Bangalore location but niche ServiceNow Employee Center specialization moderates competition.
Requires specific ServiceNow, Flow Designer, scripting, and regulatory experience, limiting cross-industry transferability.
Explicit 6+ years, ServiceNow certification, and regulatory (GxP/SOX) requirements make shortlisting highly strict.
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Own the end-to-end Business Analysis for ServiceNow Employee Center Pro portal, UX, and mobile app enhancements, ensuring alignment with business goals and compliance standards like GxP and SOX.
Translate complex business requirements into functional specs, user stories, and solution designs; facilitate workshops and stakeholder communication throughout the project lifecycle.
Lead solution testing, deployment, training, and post-deployment performance monitoring, while providing strategic guidance on UX design, workflow automation, and integrations using ServiceNow tools and standards.
Bachelor's degree in Computer Science, IT, or related field, or equivalent work experience.
6+ years of combined experience in business analysis and architecting ServiceNow solutions, focusing on Employee Center Pro, UX, App Engine, and mobile applications.
ServiceNow System Administrator certification mandatory.
Strong understanding of IT Service Management processes; experience ensuring compliance with GxP, SOX, and following SDLC and Agile methodologies.
Experienced professional with a strategic and hands-on approach to designing and delivering ServiceNow Employee Center and mobile solutions within regulated environments.
Strong collaborator capable of managing stakeholder engagement and facilitating cross-functional workshops to align technical and business teams.
Analytical thinker adept at continuous improvement, troubleshooting, and applying ServiceNow best practices to optimize platform usability and performance at scale.