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Tier-1 bank, mid-level generalist operations role with broad requirements creates high competition.
Requires banking commercial knowledge, compliance, and audit experience, limiting cross-industry transferability.
Explicit 2+ years and domain-specific QC, compliance and audit requirements enforce moderate shortlisting strictness.
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Own end-to-end resolution of moderately complex operational tasks including research, data verification, payment processing, discrepancy resolution, and exception handling.
Analyze operational inquiries and challenges; consult management for complex issues and present recommendations.
Collaborate with peers and managers to ensure process compliance, governance, and achieve operational goals.
Minimum 2 years of operations experience or equivalent (work experience, training, military experience, education).
In-depth knowledge of commercial banking and customer care activities.
Work Experience Required: Minimum 2 years.
Notice Period: Not explicitly mentioned in the JD.
Experienced in operational risk management, audit readiness, and process governance within banking operations.
Capable of escalation handling, stakeholder management, and conducting quality control training.
Analytically skilled with experience driving process improvements and managing RCSA controls in compliance-focused environments.