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Tier-1 employer and metro location increase competition, while specialized UX research moderates density.
Requires enterprise SaaS and AI-aware UX research skills, making transitions moderately transferable across industries.
Explicit 7+ years requirement, AI fluency, and methodological mastery create rigid shortlisting filters.
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Design and execute end-to-end mixed-methods research including qualitative studies, surveys, and statistical analyses to inform AI product development for Service portfolio.
Lead integration and validation of AI tools throughout the research lifecycle to enhance data accuracy and accelerate workflows.
Manage research operations including timelines, budgets, cross-functional collaboration, and ethical stewardship to influence product roadmaps and business strategies.
7+ years of hands-on experience in UX, product design, or technology research, including at least 2 years in a large, matrixed organization.
University degree in human behavior related field (e.g., Psychology, Anthropology, HCI) or research-focused business discipline.
Proficiency in mixed-methods research: qualitative, survey, and statistical analysis techniques.
Working knowledge of AI systems, including their failure modes and integration with human oversight.
Experienced in strategic, AI-focused research within enterprise SaaS or technology sectors, especially on Customer Service use cases.
Skilled at operating within globally dispersed teams, managing cross-functional partnerships across UX, Product Management, and Engineering.
Capable of managing complex research operations with rigor, balancing long-term strategy and rapid usability feedback while ensuring ethical data practices.