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Niche CTI and Dynamics specialization reduces candidates, but mid-level testing role (5-7 yrs) increases competition.
Highly specific Dynamics 365 CTI and contact-center testing expertise limits cross-industry transferability.
Explicit 5-7 years plus mandatory Dynamics 365, CTI platform, API testing, and SQL requirements.
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Lead testing and validation of CTI integrations and contact center solutions focused on Dynamics 365 Customer Service.
Design and execute comprehensive test plans for call flows, IVR routing, omnichannel interactions, and telephony platform integrations.
Ensure data synchronization and accurate call logging between Dynamics 365 and telephony systems, collaborating with development teams to resolve issues.
5-7 years of software testing experience with a focus on Dynamics 365 Customer Service.
Expertise in CTI testing and contact center solutions including omnichannel capabilities.
Proficiency with test management tools such as Azure DevOps or JIRA and skills in API testing and SQL for data validation.
Experience integrating and testing with telephony platforms like Genesys, NICE CXone, Five9, or Avaya.
Experienced in end-to-end CTI and telephony integration testing within Dynamics 365 environments.
Skilled at creating detailed test scenarios for complex inbound/outbound call routing and omnichannel customer interactions.
Able to analyze integration issues and coordinate effectively with development teams to deliver robust contact center solutions.