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Remote and common Test Engineer title increases applicant density but Genesys specialization reduces competition.
Genesys/contact-center telephony testing expertise strongly limits cross-industry transferability.
Mandatory 6+ years, hands-on Genesys Cloud experience and ISTQB certification create stringent filters.
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Own end-to-end functional and non-functional testing of Genesys Cloud Contact Center migration including IVR, call flows, routing, recording, reporting, telephony integrations, and failover.
Support and execute testing activities across SIT, UAT, migration, cutover, and hypercare phases ensuring defect management and traceability.
Validate complex telephony components including PRI/ISDN, SIP, SBC, BYOC, WebRTC plus billing/CDR and performance aspects.
6+ years of software/system testing experience with strong hands-on Genesys Cloud/contact center and telephony testing.
Bachelor’s degree in IT, Computer Science, Telecommunications, or related field.
ISTQB Foundation certification mandatory; Advanced certification preferred.
Experience with JIRA, Azure DevOps, or equivalent test and defect management tools.
Experienced in testing contact center solutions specifically Genesys Cloud CX including Arabic/English IVR and complex call routing and flows.
Skilled at managing defect lifecycle and ensuring test traceability in large-scale migration or transformation projects.
Background in banking/financial services domain preferred for understanding domain-specific workflows and compliance.