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Remote posting increases applicant pool, but specialized ServiceNow senior skillset limits qualified candidates.
Requires domain-specific ServiceNow and ITSM experience, limiting cross-industry transferability.
Explicit 7+ years, 5+ years ServiceNow experience, and preferred certifications make shortlisting stringent.
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Lead business process consulting for ServiceNow implementations, enhancements, and operational improvements across client projects.
Facilitate discovery workshops, gather and translate complex business and technical requirements into detailed user stories and deliverables aligned to ServiceNow best practices and client objectives.
Coordinate Agile delivery activities including backlog grooming, sprint planning, release management, and support client adoption through training and change management.
7–10+ years in business analysis, process consulting, or related roles in technology or enterprise platforms.
5+ years hands-on ServiceNow experience covering ITSM and other platform areas like CSM, HRSD, ITAM, GRC, or ITBM.
Strong expertise with Agile delivery, user story development, process design, and platform governance.
Work Experience Required: 7–10+ years; Notice Period: Not explicitly mentioned in the JD.
Experienced in leading medium to large ServiceNow initiatives including discovery, requirements gathering, and stakeholder alignment in client-facing roles.
Skilled in balancing people, process, and technology considerations to define and optimize future-state processes and platform solutions.
Comfortable operating in fast-paced, matrixed environments managing multiple concurrent workstreams with strong facilitation and communication skills.