Back
Mid-level CSM title, metro Bengaluru location, and generalist enterprise role increase applicant competition.
Core CSM and SaaS skills transfer across industries; supply-chain domain experience is only preferred.
Explicit 5+ years, SaaS and enterprise account ownership, and mandatory advanced AI fluency create strict filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own and manage a named portfolio of enterprise accounts across North America with full accountability for gross revenue retention (GRR), net revenue retention (NRR), and account health including renewal forecasting and churn prevention.
Develop and execute joint success plans aligning customer supply chain and logistics objectives with adoption roadmaps; lead Executive Business Reviews and Quarterly Business Reviews with VP and C-suite stakeholders.
Manage escalation processes coordinating cross-functional teams; capture and relay customer feedback and competitive intelligence to internal Product and Enablement teams for prioritization.
Minimum 5 years relevant work experience in Customer Success, Tech Touch, Product Specialist, or Project Management roles.
Experience working in SaaS companies.
Must have advanced AI fluency including proficiency with AI tools such as Claude to support customer interactions and operational efficiency.
Must operate from office 5 days a week in Bengaluru with working hours aligned to North American business time zone (4:00 PM - 1:00 AM IST).
Proven track record in owning and growing enterprise accounts with measurable accountability for GRR, NRR, and renewal success.
Experience working with North American enterprise customers, comfortable communicating across cultures and time zones without in-person context.
Data-fluent and able to independently interpret adoption and consumption metrics to drive customer narratives and influence internal and external stakeholders.