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Tier-1 brand, remote Bengaluru role but niche senior ServiceNow specialization reduces applicant competition.
Strong ServiceNow certification and platform experience requirement limits cross-industry transferability.
Mandatory 12-13+ years experience and required ServiceNow certifications enforce strict screening.
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Own end-to-end ServiceNow platform operations ensuring availability, stability, scalability, and 24x7 support across business-critical systems.
Lead technical and architectural governance including upgrades, AI capabilities adoption, integration standards, and platform modernization initiatives.
Partner with stakeholders to align platform strategy with business goals, drive operational maturity, automation, and continuous improvement.
13+ years overall IT experience, with 5+ years in ServiceNow platform operations in enterprise-scale multi-instance environments.
Strong expertise in ServiceNow architecture including ITSM, ITOM, CSM modules and hands-on knowledge of workflows, scripting, REST/SOAP APIs, MID Server.
ServiceNow Certified System Administrator (CSA) mandatory; ITIL Foundation and additional ServiceNow certifications preferred.
Location: Bengaluru; Work type: Full-Time, 40 hours/week; Experience in telecom/media domain preferred but not mandatory.
Experienced leader comfortable managing large technical teams and cross-functional programs in 24x7 high-availability environments.
Proven ability in architectural decision-making, platform governance, and driving AI/automation adoption in ServiceNow environments.
Strong stakeholder management skills with ability to communicate complex technical trade-offs to varied audiences and align solutions with business objectives.