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Niche Verba/Teams telephony skillset and senior 8+ requirement limits candidate pool despite metro location.
Highly domain-specific Verba/Teams and SBC telephony skills limit cross-industry transferability.
Explicit 8+ years plus mandatory Verba/SBC and scripting skills increase shortlisting strictness.
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Lead administration, configuration, and optimization of the Verba call recording platform including upgrades, migrations, and patch deployments with minimal downtime.
Serve as L3 escalation point and provide technical leadership for Verba and related recording issues, ensuring SLAs, change management, and service continuity.
Support Microsoft Teams call recording integrations, voice troubleshooting, scripting automation (PowerShell/Python/Bash) to improve reliability and reduce manual effort.
8+ years of work experience in IT Infrastructure or relevant domain.
Strong hands-on expertise with Verba/Verint Call Recording is mandatory.
Solid understanding of VoIP fundamentals: SIP, RTP, RTCP.
Basic to intermediate experience with Microsoft Teams call recording and scripting skills in PowerShell and/or Python.
Experienced technical leader comfortable managing complex systems and leading L3 escalations with operational accountability.
Background with Verba/Verint platforms and familiarity with SBC environments (Oracle/AudioCodes preferred).
Able to work collaboratively with various support levels and engineering teams, with a focus on compliance-driven and incident management environments.