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Mid-senior generalist support role in a metro market with moderate brand, so moderate competition.
Core SaaS support skills are transferable, but connected-vehicle hardware/context adds moderate domain specificity.
Explicit 6–8 years plus mandatory technical skills, shift requirements, and customer-facing experience increases selectivity.
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Serve as primary technical liaison for diagnosing and resolving customer-reported issues on Netradyne's connected vehicle platforms.
Perform root cause analysis and collaborate with engineering, QA, and product teams for timely issue resolution.
Handle incident escalations, maintain documentation, and work in shift-based 24x7x365 support environment including weekends.
6-8 years of technical support experience, preferably in SaaS or cloud-based platforms.
Bachelor's degree in a technical field (B.E./BTech/MCA).
Working knowledge of SQL and databases like Postgres or MySQL; hands-on experience with REST APIs and webhooks.
Ability to work in shifts including weekends; prior experience supporting international customers (US or UK preferred).
Demonstrated expertise in troubleshooting complex technical issues with strong root cause analysis skills.
Experience collaborating across multiple teams in a fast-paced, dynamic environment supporting international clients.
Comfortable working flexible shifts in a 24x7x365 operations environment handling escalations and critical issues.