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Tier-1 employer, metro location, and mid-level generalist QA role increase candidate competition.
Salesforce Service Cloud and specific automation/API skills limit cross-industry transferability.
Explicit 4–5 year requirement plus mandatory Salesforce Service Cloud, automation, and API skills increases filter strictness.
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Own end-to-end quality assurance for Salesforce Service Cloud modules including Cases, Entitlements, Knowledge, Service Console, Omni-Channel, and Support Portal workflows.
Design, build, and maintain automated test suites using Salesforce automation tools (preferably ACCELQ) and integrate AI tools (Microsoft Copilot, Claude, Slackbot AI) into daily QA workflows.
Drive sprint ceremony participation by challenging requirements, identifying quality risks, managing test plans in Jira + Zephyr Squad, and collaborating with cross-functional teams to improve QA processes.
4-5 years of QA experience focused on Salesforce Service Cloud.
Strong understanding of Salesforce Service Cloud features: Cases, Entitlements, Knowledge, Service Console, Omni-Channel.
Hands-on experience with Salesforce automation tools such as ACCELQ or equivalent for designing and maintaining automation suites.
Proficiency in SOQL/SOSL and knowledge of REST/SOAP APIs for integration testing.
Experienced in independently managing end-to-end Salesforce Service Cloud QA in Agile scrum environments with proactive risk identification and communication.
Comfortable leveraging AI tools for automation and daily QA activities, indicating a tech-forward and innovative operating style.
Familiarity with tools like Jira + Zephyr Squad and integration testing in complex SaaS ecosystems, including work with related business applications and APIs.