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Tier-1 brand, metro location, entry-level customer-facing role attracts many qualified applicants.
Role requires banking fraud and claims knowledge, making cross-industry transfers limited.
Banking compliance checks and risk requirements increase screening despite low explicit experience need.
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Capture and document detailed customer information related to fraud and claims.
Conduct research on complex account activities and provide status updates on new and existing claims.
Perform customer support tasks including handling incoming calls and escalating issues as needed under team lead direction.
6+ months of customer service support experience or equivalent demonstrated via work, training, military experience, or education.
Work Experience Required: Minimum 6 months in customer service or related support.
No specific degree or location requirements explicitly mentioned.
Notice period or other regulatory constraints: Not explicitly mentioned in the JD.
Experience operating within call center or customer service environments handling sensitive claims.
Ability to balance investigative research with customer service interactions in a structured, compliance-focused setting.
Comfort working under team lead guidance with escalation processes in place for complex issues.