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Metro location, mid-level generalist HR role, broad skills and known BPO employer increase applicant density.
Core engagement and events skills transfer across industries, but site/BPO experience moderately increases domain specificity.
Explicit three-year requirement plus domain-specific customer-experience and site management experience raises screening rigidity.
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Own end-to-end project management and execution of employee engagement activities including events, community service, and culture-building initiatives across multiple sites.
Manage site budgets, control direct costs, and handle expense liquidation related to engagement activities for 1 to 4 sites.
Lead communication and collaboration with site leadership and employees to promote a culture of excellence and ensure effective delivery of engagement programs and campaigns.
Minimum 3 years of work experience in customer experience operations and management specialist roles.
Knowledge in planning and organizing engagement initiatives, with skills in digital arts (photography, videography, graphic design) and basic production design.
Experience in financial management including budget management and expense liquidation.
Work Experience Required: At least 3 years as explicitly mentioned in the JD.
Experienced in managing multi-site employee engagement and culture programs with measurable impact on employee experience.
Comfortable working in fast-paced environments involving cross-functional collaboration and direct interaction with senior site leadership (Site VPs/heads).
Demonstrates strong organizational, analytical, and negotiation skills with a proven track record of meeting and delivering engagement targets.