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Mid-level metro role with some brand pull but niche UC/AV specialization limits applicant pool.
UC/telephony skills are transferable but regulated financial services and platform-specific technologies increase background sensitivity.
Mandatory 2-5 years and specific Teams/SBC/MTR skills make screening moderately strict.
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Manage and maintain Microsoft Teams and unified communications infrastructure including Operator Connect, Direct Routing, Zoom, and audio/visual equipment.
Provide end-to-end technical support and incident management for telephony and video conferencing platforms, including on-call duties and vendor coordination.
Lead change management, production support, and vendor relationships to ensure stable operations, system improvements, and successful project execution.
Bachelor's degree in Computer Science, IT, Unified Communications, MIS or related (equivalent experience considered).
2-5 years of experience with unified communications and telephony platforms such as Microsoft Teams, Zoom, SBCs/Operator Connect, Microsoft Teams Rooms, and audio/visual equipment.
Experience working directly with non-technical end users and providing after-hours/on-call support for high priority incidents.
Work Experience Required: 2-5 years relevant experience as detailed above.
Proven ability to implement technical improvements and process changes in unified communications environments to enhance availability and efficiency.
Experience managing technical support, incident management, and vendor coordination in regulated or financial services environments.
Strong focus on end-user experience and operational stability for Microsoft Teams, telephony, and video conferencing platforms.