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Medium — junior metro role with generalist data title; niche WFM forecasting partially limits applicants.
Medium — statistical forecasting skills transfer, but contact-center WFM domain is industry-specific.
Medium — requires specific WFM forecasting experience and Python/R skills, but only 1+ years minimum.
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Prepare, maintain, and revise weekly and monthly forecasts using statistical and mathematical models.
Analyze trends, variances, and complex contact center data to improve forecasting accuracy and support business planning.
Collaborate with internal teams and clients to communicate forecast assumptions, risks, and recommendations clearly.
Minimum 1+ years of experience in Workforce Management forecasting.
Graduation degree required.
Working knowledge of R Studio or Python for analytics and forecasting.
Location requirement: Gurgaon, India.
Experienced in handling large-scale, complex forecasting with strong mathematical and statistical modeling skills.
Familiar with contact center metrics, workforce planning principles, and WFM forecasting cycles.
Able to translate data into actionable business insights with effective communication and stakeholder management.