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Popular Salesforce BA role in a metro location with a known financial brand increases candidate competition.
Salesforce BA skills are broadly transferable across industries, so background fit sensitivity is low.
Requires explicit Salesforce support experience, Jira, and BA/testing skills, creating moderate screening filters.
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Own end-to-end production support for Salesforce CRM applications, managing support tickets, troubleshooting issues, and ensuring timely resolution of incidents.
Conduct root cause analysis of defects and coordinate with development teams for fixes and production release support, including post-deployment validations.
Gather and document business requirements, write Jira user stories and acceptance criteria, develop and execute test cases, and coordinate User Acceptance Testing.
Minimum 2 years of experience in Salesforce/CRM application support and systems analysis.
Experience managing production support tickets, incident management, and defect tracking using Jira.
Strong troubleshooting and root cause analysis skills for application issues.
Ability to work in-office at least 3 days per week; must be available for full-time work during 2:00 PM to 10:30 PM IST shift.
Experienced in both technical support and business analysis within Salesforce CRM environments, balancing production support and testing responsibilities.
Skilled at collaborating directly with business users and technical teams to resolve issues and clarify requirements.
Comfortable working in a hybrid in-office environment focused on client-centric, relationship-based collaboration.