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Strong multinational brand and Bangalore metro presence, but senior niche ServiceNow expertise reduces generalist competition.
Requires specialized ServiceNow, ITSM, and enterprise integration expertise, limiting cross-industry transferability.
Explicit 10 to 15 years, mandatory ServiceNow/platform expertise and vendor/program leadership.
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Lead design, delivery, and continuous improvement of enterprise service management solutions across Haleon, focusing on ServiceNow and OpsRamp platforms.
Serve as Architect and Product Owner for one or more domains such as ITSM, ITOM, CMDB, IRM, HR Service Delivery, Customer Service Management, or AIOps, managing product roadmaps and operations.
Manage Agile DevOps squads and managed service partners to deliver platform enhancements, integrations, and automation initiatives aligned with enterprise architecture.
Bachelor's degree in Computer Science, IT, Engineering, or related discipline.
10 to 15 years of experience in Enterprise Service Management, ServiceNow platform engineering, IT Operations, or related technology domains in large complex organizations.
Strong expertise in ServiceNow platform including configuration, development, administration, and governance.
Experience managing Agile product teams, delivering technology projects from inception to implementation, and stakeholder management.
Experienced in leading large-scale enterprise service management initiatives with both technical and product ownership responsibilities in complex environments.
Proficient in balancing technical leadership, program management, and stakeholder engagement to drive innovation and operational excellence.
Skilled in integrating multiple platforms, managing vendor relationships, and aligning product strategies with enterprise architecture and business priorities.