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Medium — generic Test Engineer title and mid-level experience, partially offset by niche Dynamics 365 telephony specialization.
High — requires specialized CTI, contact center, and Dynamics 365 telephony integration experience.
Medium — requires specific telephony/CTI Dynamics 365 expertise but no explicit years requirement.
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Lead testing efforts for CTI (Computer Telephony Integration) integrations and contact center solutions.
Validate call flows and test omnichannel customer interactions involving Dynamics 365 telephony platforms.
Ensure data synchronization and integration robustness across various telephony platforms for customer service.
Experience in testing CTI integrations and telephony/contact center solutions.
Work Experience Required: Not explicitly mentioned in the JD
Technical knowledge of Dynamics 365 telephony and omnichannel interaction testing.
Not explicitly mentioned: education requirements, location, or notice period.
Experienced in testing complex telephony integrations with Dynamics 365 and contact center technologies.
Comfortable leading end-to-end validation of call flows and data synchronization.
Focus on delivering robust, integrated customer service experience through comprehensive test coverage.