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Mid-level generalist title with 5+ years and recognizable employer, but niche ServiceNow specialization limits applicants.
Highly ServiceNow-specific skills and certifications limit cross-industry transferability.
Multiple mandatory certifications, 5+ years and specific ServiceNow skills create strict shortlisting filters.
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Own day-to-day support, administration, and maintenance of the ServiceNow platform including integrations and upgrades.
Collaborate with business and IT teams to configure, implement, and improve ServiceNow workflows and applications (APO, ITSM, HR, CSM, ITOM, CMDB, etc.).
Develop and troubleshoot platform customizations, produce technical documentation, and manage platform health, compliance, and roadmap implementation.
Certified ServiceNow System Administrator.
Bachelor’s degree in computer science or related field.
5+ years supporting implementation, administration, configuration, and development on ServiceNow in medium to large enterprise.
2+ years of experience with ServiceNow workflows or Flow Designer, including scripting, integrations, and Agile/SCRUM methodology experience.
Experienced in supporting complex ServiceNow environments within large enterprises, familiar with multiple ServiceNow modules and out-of-the-box app configurations.
Capable of independent problem-solving and leading platform improvements while mentoring junior team members.
Skilled at translating business needs into technical solutions on ServiceNow with focus on end-user experience and platform health.