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Tier-1 employer, Bangalore metro location, and a generalist APAC HR leadership title drive high competition.
Core people operations skills transfer across industries, though APAC regional and manufacturing experience increases sensitivity to background.
Explicit 10+ years, regional HR operations leadership and platform experience make shortlisting strictness high.
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Lead and manage the APAC People Support team focusing on delivering consistent, scalable, and employee-centered services across the employee life cycle.
Own operational performance metrics including SLAs, KPIs, case volumes, quality, and employee satisfaction, driving continuous improvement through data analysis and automation initiatives.
Partner with regional and global stakeholders to implement HR service delivery best practices, lead transformation projects, and manage change effectively.
Bachelor’s degree from a regionally accredited four-year college or university.
10+ years of relevant experience in HR operations, shared services, or service delivery environments, with proven team leadership.
Experience automating processes and enhancing employee experience using tech-enabled solutions.
Flexibility to support global time zones as required.
Demonstrates strong strategic and operational leadership in HR service delivery and shared services models, especially within tiered support frameworks.
Proficient in leveraging data, analytics, and technology (e.g., Workday, ServiceNow) to optimize service delivery and drive continuous improvement.
Experienced in leading digital transformation and change management initiatives in complex, fast-changing environments.