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PwC brand and metro Bangalore location raise candidate density despite niche network specialization.
Role demands specialist network and voice operations expertise, limiting cross-industry transferability.
Explicit 7+ years, leadership, and multiple mandatory network, voice, and ITSM skills enforce strict filters.
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Lead end-to-end Network & Voice Managed Services delivery ensuring SLA, KPI, and OLA adherence across multiple enterprise engagements.
Provide strategic direction and governance for enterprise network infrastructure and voice/unified communication platforms, including incident management and continuous improvement initiatives.
Manage cross-functional engineering teams and vendor relationships while driving transformation projects such as SD-WAN adoption and cloud networking integration.
Minimum 7+ years experience in IT operations focused on network and voice services, including leadership of enterprise-scale environments.
Bachelor's degree required; Master's degree preferred.
Strong expertise in networking (routing, switching, BGP, OSPF, MPLS), SD-WAN, voice technologies (VoIP, SIP, PBX), and network monitoring tools.
Experience with ITSM tools like ServiceNow and knowledge of ITIL processes.
Experienced strategic leader in network and voice managed services with ability to handle complex enterprise environments and multi-team management.
Proficient in driving network transformation initiatives and operational excellence while managing vendor and stakeholder relationships.
Strong technical background combined with capability to mentor teams and lead service delivery with a focus on SLA/KPI adherence and continuous improvement.