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Mid-level program manager role in Bangalore with broad requirements and popular title increases competition.
Core program management skills are transferable, though contact-center and FinancialForce specifics moderately reduce portability.
Multiple mandatory filters including 6+ years, enterprise deployment experience, and tool-specific skills.
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Manage a diverse portfolio of strategic or enterprise programs implementing Verint technology solutions with defined scope, budget, timeline, and financial targets.
Lead complex program-level engagements, coordinate cross-functional teams, and maintain customer relationships ensuring high satisfaction throughout the program lifecycle.
Oversee program schedule, budget forecasting, milestone approvals, issue escalation, and final deployment decisions for successful program delivery.
Bachelor’s degree or equivalent work experience.
6+ years in technical program/project management, consulting, or customer relationship management.
Experience leading enterprise-scale software deployments of $250K+ in complex environments with integration across lifecycle components.
Software knowledge required: Smartsheet, Microsoft Office Suite, Salesforce, FinancialForce. Up to 25% travel required. Background check mandatory.
Experienced in managing complex, large-scale software deployment programs with strong financial and resource management skills.
Able to lead cross-functional and remote teams without direct authority, engaging senior executives effectively, including handling escalations.
Familiar with customer lifecycle processes and consulting, especially in environments requiring integration across multiple lifecycle components, with preference for contact center or back-office operations experience.