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Reputable global services brand and common PM title create moderate competition, tempered by seniority and managed-services specialization.
Requires deep managed-services, large-account IT and governance experience, limiting cross-industry transferability.
Explicit 14-17 years requirement plus mandatory managed-services, SLA governance, and tooling increases shortlisting strictness.
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Manage end-to-end operations of Managed Services Solution Practice ensuring consistent service quality and alignment across multiple functions.
Coordinate and communicate between cross-functional and global teams, including senior leadership, to deliver on AI initiatives and operational KPIs.
Drive program execution including scope definition, risk mitigation, SLA compliance, reporting, and continuous process improvement.
14-17 years of IT industry experience.
Experience managing operations for large managed services programs/accounts with focus on operational consistency and risk mitigation.
Experience working with global senior leadership and cross-functional teams in complex environments.
Technical proficiency with Jira, dashboards, Advanced Excel, Power BI, Power Automate, and foundational AI knowledge.
Experienced in managing large-scale IT managed services programs with strong operational governance and SLA management.
Capable of engaging and negotiating with senior global leaders and diverse teams to align on objectives.
Skilled in driving AI integration within managed services to innovate and improve processes and workflows.