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Strong Tier-1 bank, metro location, mid-level generalist operations role increases applicant competition.
Requires banking fraud, claims, and regulatory expertise, making cross-industry transferability limited.
Explicit 4+ years requirement plus domain-specific fraud, claims, and regulatory expertise increases screening strictness.
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Lead day-to-day fraud detection, claims processing, and operational support activities ensuring compliance and operational efficiency.
Provide guidance, mentorship, and operational leadership to team members including managing escalations and complex cases.
Drive process improvements and collaborate with cross-functional teams to reduce fraud losses and enhance customer experience.
Bachelor's degree or equivalent work experience.
4+ years experience in fraud operations, claims processing, risk management, banking operations, or related field.
Knowledge of Reg E requirements and dispute investigation processes.
Experience handling escalated and complex customer situations.
Experienced leader or SME familiar with fraud risk assessment, online claims, card disputes, chargebacks, ACH fraud, and financial crimes investigations.
Skilled in operational excellence with a strong focus on compliance, quality standards, and performance metrics.
Proficient in collaborating with multiple stakeholders including Fraud Strategy, Risk, Compliance, and Customer Service teams.