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Tier-1 bank, metro location, entry-level generalist role attracts many qualified applicants.
Banking fraud and claims requires specific compliance and process knowledge, limiting cross-industry transferability.
Explicit minimum experience, on-site training requirement, and compliance checks increase screening rigidity.
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Support fraud and claims operations by improving customer experience and mitigating risks through effective customer authentication.
Handle multiple claim types, make case decisions using various systems, and conduct third-party research as necessary.
Perform moderately complex customer support tasks including deescalation, with oversight from a supervisor and interaction across teams and customers.
At least 1 year of customer service support experience or equivalent demonstrated through work experience, training, military experience, or education.
Must be able to work onsite at the posted location.
Must be able to attend the full training period and work additional hours as needed.
Work Experience Required: Minimum 1 year in customer service support or equivalent.
Experienced in handling fraud and claims with ability to perform moderately complex customer interactions and deescalation.
Comfortable working in a supervised environment with escalation and adherence to risk and compliance policies.
Effective communication skills for interacting with customers and internal teams across multiple systems and cases.