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Mid-level Salesforce support/developer in metros with broad platform skills and certifications.
Role requires deep Salesforce platform expertise and certifications, limiting cross-domain transferability.
Mandatory 5+ years, Salesforce Admin certification, Apex/LWC and integration skills required.
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Provide daily Tier 2 support for Salesforce CRM by troubleshooting and resolving incidents within SLAs.
Drive enhancements and support deployments in collaboration with development teams to improve Salesforce functionality and user experience.
Manage tickets in ServiceNow and contribute to knowledge documentation while handling complex stakeholder communications professionally.
5+ years of experience in Salesforce Support, covering Sales, Service, Marketing/Experience Cloud.
Salesforce Administrator Certification mandatory; Platform App Builder or Platform Developer 1 Certification preferred.
Proficient in Apex and Lightning Web Components development; experience with Salesforce integrations including Mulesoft.
Experience using ServiceNow, JIRA, or similar tools for ticket and project tracking; fluent English required.
Experienced in both Salesforce support and development with ability to manage urgent and complex customer requests.
Comfortable working in Agile environments and following governance and change management processes.
Skilled in collaboration with development teams and proactive in identifying automation and workflow improvements.