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Metro Bengaluru plus common Salesforce admin title but IAM specialization and multinational brand creates moderate applicant competition.
Requires Salesforce-specific IAM expertise and certification, making skills less transferable across industries.
Mandatory Salesforce Admin certification, 2+ years' experience, and specific IAM plus ServiceNow skills increase filtering strictness.
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Manage provisioning, modification, and deprovisioning of Salesforce user accounts following approved requests, policies, and SLAs.
Administer Salesforce access mechanisms including profiles, permission sets, roles, public groups, queues, and conduct access reviews and recertifications.
Investigate and resolve access issues and security incidents while maintaining records through ITSM tools like ServiceNow.
Minimum 2+ years of Salesforce Administration experience focused on user provisioning and access management.
Salesforce Administrator Certification is mandatory.
Strong knowledge of Salesforce security/access models: Profiles, Permission Sets, Roles, Public Groups, Queues.
Experience with ITSM tools such as ServiceNow or Jira and understanding of IAM principles including least privilege and RBAC.
Experienced in managing Salesforce user access lifecycle in large organizations with governance and compliance focus.
Comfortable working EMEA hours (GMT shift) and handling high volumes of access requests with accuracy.
Capable of stakeholder communication and documentation, with an orientation towards process improvement and automation.