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Tier-1 brand, metro location, mid-level generalist SCM role with broad skills creates high applicant competition.
Role requires logistics-specific experience and knowledge, limiting transferability across non-SCM industries.
Mandatory shipping/logistics experience plus explicit minimum years and domain-specific KPIs enforce strict candidate filters.
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Own end-to-end coordination of supply chain operations for assigned customers, ensuring on-time delivery and operational accuracy.
Serve as the primary contact for operational and service-related issues, managing escalations and driving customer satisfaction improvements.
Analyze performance metrics, conduct business reviews, and support process improvements and digital adoption initiatives.
Any Graduate degree mandatory.
Minimum 2 years experience in Customer Service within Shipping/Logistics domain.
Strong understanding of end-to-end supply chain and logistics operations including Ocean, Air, Road, Warehousing, Customs.
Proficiency in data analysis tools such as Excel and Power BI.
Experienced in managing complex customer relationships and supply chain stakeholder coordination.
Skilled in operational execution and improving supply chain performance using data insights.
Comfortable working in a dynamic environment prioritizing customer-centric and solution-oriented approaches.