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Tier-1 employer, metro location, mid-level generalist workplace role increases candidate competition.
Core workplace and facilities skills transfer across industries, but specific client-facing and vendor coordination experience matters.
Explicit 2–4 years and prior facilities/hospitality experience required.
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Manage client employee experience onsite through proactive engagement, communication, and service delivery across a portfolio of properties.
Act as the main contact for workplace-related inquiries, provide workplace programming to improve employee experience, and facilitate coordination with support functions (e.g., IT/AV).
Conduct daily floor walks, monitor workspace utilization, deliver inductions/training, support client workplace strategy execution, and ensure compliance with SLAs and policies.
Bachelor’s degree or equivalent.
2-4 years of relevant experience in hospitality, facility/property management, building operations, or commercial real estate knowledge preferred.
Exceptional customer service and professionalism with strong communication and organizational skills.
Location requirement: Onsite in Pune, Maharashtra; Scheduled Weekly Hours: 48 hours.
Experienced in onsite client-facing roles focused on workplace experience and service delivery in office or commercial environments.
Able to manage multiple priorities and stakeholders, liaise effectively across teams and vendors, and implement client workplace strategies.
Skilled in operational execution including monitoring SLAs, conducting assessments, and using technology tools for workplace management.