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Metro location and mid-level operations role increase competition, while niche AS400/iSeries skill reduces applicant density.
High because AS400/iSeries mainframe skills are niche and not easily transferable across industries.
High due to explicit 4-year requirement, mandatory AS400/iSeries domain experience, SLAs, and 24x7 operational expectations.
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Lead and oversee daily operations for Mainframe batch/console and iSeries batch operations with responsibility for staffing, scheduling, and operational coverage.
Serve as primary operations focal point during Severity 1 and Severity 2 incidents, leading SWAT calls and ensuring timely incident resolution.
Manage operational processes including conducting daily status meetings, managing SLAs, and engaging in cross-functional coordination for infrastructure support.
Minimum 4 years of experience in AS400/iSeries Batch Operations and Mainframe Operations including batch processing and console operations.
Experience with scheduling software, operating systems, troubleshooting, backup/recovery, basic networking, and ITSM/Remedy ticketing systems.
Proven ability to lead Sev1/Sev2 incident management in a 24x7 production support environment with strong SLA management expertise.
Work Experience Required: 4 years in relevant technologies; Notice period: Not explicitly mentioned in the JD.
Experienced in managing operations teams under 24x7 production support environments with strong operational leadership and incident management skills.
Familiar with enterprise infrastructure support in financial services or similar production settings and adept at stakeholder communication including reporting to senior leadership.
Strong technical troubleshooting and problem resolution skills with ability to manage multiple priorities in fast-paced, multi-vendor environments.