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Moderate competition due to mid-level experience, metro location, and known services-brand, but niche mainframe skills reduce applicants.
Role requires mainframe/iSeries expertise and shift-based operations, making cross-industry transfers difficult.
Explicit 4-year requirement plus required mainframe, incident-management and scheduling skills enforce moderate filtering.
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Lead daily operations for Mainframe batch/console and iSeries operations, ensuring continuous production support.
Provide technical guidance and manage operational teams, schedules, and incident response for Sev1 and Sev2 events.
Conduct daily operations status meetings, drive SWAT calls, and oversee issue resolution to meet SLA and operational governance.
4 years of experience in As400/iSeries Batch Operations.
Strong experience with Mainframe Operations, Batch Processing, Console Operations, and Infrastructure Support.
Experience with ITSM/Remedy ticketing systems, incident management, and SLA governance.
Experience managing operations teams in a 24x7 production support environment.
Demonstrated ability to lead high-severity incident management and operational coordination in a production environment.
Experienced in managing complex distributed technical teams and operations schedules.
Skilled in customer communication, stakeholder management, and operational reporting in enterprise or financial services contexts.