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Tier-1 brand, mid-level SaaS Customer Success, metro location, and broad AI/Salesforce skills drive high competition.
Requires SaaS customer success experience and Salesforce AI/platform expertise, so industry and platform-specific experience matters strongly.
Explicit 4+ years requirement plus Salesforce AI and platform proficiency increase filtering and technical fit checks.
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Advise and guide Slack customers through strategic, high-touch engagements to increase product adoption and customer health.
Use AI tools including Salesforce Einstein for customer engagement prioritization, generating personalized content, and identifying expansion or risk opportunities.
Collaborate with internal and customer stakeholders to drive adoption best practices, deliver workshops, and produce customer success assets.
4+ years experience in customer-facing customer success, account management, or strategic consulting roles; SaaS experience preferred.
Experience managing a high volume of accounts using AI-driven and digital engagement strategies within customer success or account management context.
Proficiency with Salesforce AI features and generative AI tools for content creation and customer success workflows.
Work Experience Required: 4+ years explicitly mentioned.
Experienced in SaaS or enterprise software environments with a data-driven approach to customer health and adoption.
Skilled at integrating AI-powered insights (health scoring, churn prediction) into customer success operations for scalable impact.
Able to build strong relationships across multiple stakeholder levels and manage multiple priorities in fast-paced settings.