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YC-backed Bangalore role, common mid-level KAM title and generalist requirements drive high candidate competition.
Platform and creator-management focus plus mandatory Marathi raise domain specificity, but account management skills remain transferable.
Explicit 3–5 years requirement and mandatory Marathi fluency increase selection strictness.
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Manage and grow relationships with a portfolio of astrologers on the AstroLokal platform, serving as their primary point of contact to improve engagement and retention.
Monitor key performance metrics such as quality scores, customer ratings, consultation volumes, and retention; analyze trends and implement performance improvement plans.
Collaborate with cross-functional teams to ensure astrologers deliver high-quality consultations while maximizing earnings and compliance with platform policies.
Bachelor's degree in Business Administration, Management, Marketing, or related field.
3–5 years of experience in Key Account Management, Client Success, Account Management, Customer Success, Client Servicing, or Business Development.
Fluency in Marathi and English (reading, writing, and speaking) is mandatory.
Work Experience Required: 3–5 years in account management or related fields; experience with CRM tools and performance tracking required.
Experienced relationship manager skilled in stakeholder engagement, conflict resolution, and negotiation within fast-paced or tech-driven environments.
Analytical and problem-solving oriented with experience interpreting performance data to drive client growth and retention.
Background in managing creators, marketplace platforms, consulting, fintech, edtech, or service-based platforms preferred but not mandatory.